Effective Date:
Thank you for shopping with OnePesa. We want you to be fully satisfied with your purchase, and we understand that sometimes things don't work out. If you are not satisfied with your order, we’re here to help.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within 7 days of receiving the product or service.
The product must be in its original condition, unused, and with all tags and packaging intact.
The refund request must be accompanied by proof of purchase (receipt, order confirmation, etc.).
2. Non-refundable Items
Certain items are exempt from refunds. These include, but are not limited to:
Digital products or services that have been downloaded or accessed.
Gift cards and vouchers.
Personalized or custom-made items.
3. How to Request a Refund
To initiate a refund, please follow these steps:
Contact us at Info.onepesa@gmail.com with your order details, including the reason for the refund request.
Provide proof of purchase (order number or receipt).
Once we receive your request, our support team will process it and let you know the next steps.
4. Processing Time for Refunds
Refunds are typically processed within 7 business days after the request is approved. You will be notified by email when your refund has been processed. Please allow 5 additional days for the refund to appear in your account, depending on your payment method.
5. Refund Method
Refunds will be issued using the same payment method you used for the original purchase. If you paid via credit/debit card, the amount will be credited back to your card.
6. Shipping Costs
Please note that shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by us.
7. Exchange Policy
If you would prefer to exchange your item rather than request a refund, please contact us at Info.onepesa@gmail.com to arrange the exchange.
8. Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange a return and send you the correct or replacement item at no additional charge.
9. Contact Information
If you have any questions about our refund policy or need assistance, please contact us at:
Email: Info.onepesa@gmail.com
Phone: +91 8653913174
Website: http://onepesa.co.in/